Non GamStop Curacao Casino Sites: The 2026 UK Player Guide
Search for a casino outside the GamStop self-exclusion scheme and you will land on hundreds of Curacao-licensed brands. Some are long-established operators with UK-facing support desks. Others appeared in the last 18 months, run on white-label software, and hold a licence that costs the owner a few thousand dollars a year. The gap between those two groups is enormous, and it is the single most important thing to understand before you deposit.
This guide covers how Curacao licensing actually works in 2026, which operators UK players realistically use, what recourse you have when a payout stalls, and how gambling authorities on both sides of the Atlantic handle complaints. Expect numbers, licence tiers, and the parts the marketing pages leave out.
What Are Non GamStop Curacao Casino Sites?
A non GamStop casino is an operator that does not participate in the UK's national self-exclusion database, so a player who has blocked themselves through GamStop can still register and deposit. A Curacao casino is one licensed by the Curaçao gaming authority rather than by the UK Gambling Commission. Put the two together and you get sites that sit outside the UKGC's jurisdiction entirely, which is why they can accept GamStop-registered players in the first place.
The mechanics matter. GamStop is a UK-registered charity funded by UKGC-licensed operators. Membership is voluntary in the sense that no law forces a casino to join, but any brand holding a UKGC licence must check the database before accepting a deposit. Roughly 95% of the UK-facing market is covered by that requirement. The remaining slice, mostly Curacao-licensed, is where non GamStop play happens.
Curacao itself changed its licensing framework in 2023 and 2024. The old master licence system, where a single licence holder could issue sub-licences to dozens of operators, was replaced by direct licences issued under the National Ordinance for Games of Chance, known locally as LOK. Four tiers now exist, and the cost difference between them is the reason so many small brands still operate under legacy arrangements.
How Does the Curacao Licence Tier System Work in 2026?
The LOK framework splits licences into four categories based on the number of games and the type of activity. A Tier 1 licence covers up to 40 games and costs around $4,000 annually. Tier 4, the broadest, permits unlimited games and runs closer to $48,000 a year. Legacy licences issued before the reform remain valid until their renewal date, which is why you still see the old master licence numbers on some sites.
What does that mean for you? A brand on a legacy sub-licence may have paid its master licence holder a few thousand dollars, not the regulator directly. Enforcement is thinner. The Curaçao Gaming Control Board, which took over supervision in 2024, has a stated response target for player complaints but no binding dispute resolution mechanism comparable to the UK's Alternative Dispute Resolution scheme.
| Licence Type | Annual Cost (approx.) | Games Covered | Player Dispute Route |
|---|---|---|---|
| UKGC | £4,000–£100,000+ by revenue | Unlimited | ADR provider, 8-week window |
| Curacao LOK Tier 1 | $4,000 | Up to 40 | Curaçao GCB complaint form |
| Curacao LOK Tier 4 | $48,000 | Unlimited | Curaçao GCB complaint form |
| Legacy Curacao sub-licence | Varies, paid to master holder | Varies | Master licence holder |
| Anjouan / Malta / Kahnawake | €5,000–€25,000 | Unlimited | Respective regulator |
Why Do UK Players Look for Casinos Outside GamStop?
The reasons are practical rather than rebellious. A five-year self-exclusion is a long time, and some players who registered during a difficult period find themselves wanting controlled access back after 12 or 18 months. Others object to the blanket nature of the scheme, which blocks every UKGC operator regardless of stakes, limits or deposit caps.
There is a less comfortable explanation too. GamStop registrations passed 100,000 in 2024, up from roughly 60,000 in 2021, and the scheme's own data shows a meaningful share of users attempt to gamble elsewhere. That is not an argument for circumventing it. It is simply the market reality that non GamStop sites exist to serve.
If you are weighing this up, the honest framing is that you are trading regulatory protection for access. UKGC-licensed casinos must segregate player funds, contribute to a levy, fund research and treatment, and submit to audits. Curacao operators face none of those obligations in the same form. Some do it anyway as good practice. Many do not.
How Do Regulators Monitor Compliance and Handle Complaints?
This is where the two markets diverge hardest. The UKGC runs a continuous supervision model. Every licensed operator submits regulatory returns, undergoes compliance assessments, and faces financial penalties for failures. In the 2024/25 financial year the Commission issued penalties totalling more than £30 million across roughly 20 enforcement cases, with individual fines ranging from £500,000 to £6 million.
Curaçao's approach is lighter. The Gaming Control Board reviews licence applications, collects annual fees, and investigates complaints that reach it. There is no equivalent of the UKGC's proactive assessment programme, no mandatory contribution to a treatment fund, and no published enforcement register in the same format. The GCB does publish licence status, which is genuinely useful for verification.
Consider a worked example. A player in Manchester deposits £2,000 at a Curacao-licensed site, wins £9,000, and requests a withdrawal. The operator cites a bonus term the player says was buried in a 4,000-word terms page. Under UKGC rules the player escalates to the operator's ADR provider after eight weeks, and the ADR decision is binding on the operator. Under a Curacao licence the player files a complaint with the GCB, which may take weeks to acknowledge and has limited enforcement teeth if the operator simply refuses.
What Powers Does the Curaçao Gaming Control Board Actually Have?
The GCB can suspend or revoke a licence, impose conditions, and require remedial action. It cannot freeze player accounts, compel a specific payout, or issue compensation orders in the way a UK court or the UKGC can. In practice, the most effective pressure on a Curacao operator is reputation and payment processor relationships.
That is not nothing. Visa and Mastercard both tightened merchant codes for gambling in 2024 and 2025, and an operator with a high chargeback rate loses card processing. This is why many non GamStop sites push crypto, bank transfer, and e-wallet deposits, where disputes are harder to reverse. Roughly 60% of deposits at Curacao-only brands now flow through non-card methods, based on payment mix data published by several affiliate networks.
For a player, the practical takeaway is this. Card deposits give you a chargeback route of last resort. Crypto and bank transfer do not. If you are going to play outside the UKGC system at all, that single detail matters more than any welcome bonus headline.
How Do Player Complaints Get Escalated Across Jurisdictions?
Cross-border complaints are messy. A UK player, a Curacao licence, servers in Malta, payment processing in Cyprus, and a support team in the Philippines. Which regulator do you write to? The answer is the licensing authority, and only that authority, unless the operator voluntarily participates in an independent mediation service.
Some do. A handful of Curacao-licensed brands have signed up to eCOGRA or similar testing and dispute bodies, which offer a free mediation service with a typical 14 to 21 day turnaround. It is voluntary and non-binding, but operators that join tend to honour outcomes because losing the seal costs them conversions. Check the footer for the seal before you deposit, not after.
If the operator holds a UKGC licence as well, even a dormant one, your position improves dramatically. Dual-licensed brands must apply UKGC standards to UK players regardless of which entity processes the deposit. Always check the licence number in the footer and verify it on the UKGC public register.
Which Non GamStop Curacao Casino Sites Do UK Players Use?
The list below reflects operators with a genuine UK player base, established payment handling, and verifiable licensing. Some hold Curacao licences alongside other jurisdictions. Where a brand is offshore-only, that is stated plainly. None of this is an endorsement of circumventing a self-exclusion you chose to set.
| Operator | Primary Licence | Standout Feature | Typical Withdrawal Time |
|---|---|---|---|
| Bet365 casino | UKGC + others | Owns its platform and sportsbook | 1–2 hours (e-wallet) |
| William Hill casino | UKGC | Long-standing UK brand | 2–24 hours |
| Sky Vegas casino | UKGC | Exclusive slots and Slingo | 2–24 hours |
| Ladbrokes casino | UKGC | Retail network integration | 2–24 hours |
| Paddy Power casino | UKGC | Strong promotions desk | 2–24 hours |
| Coral casino | UKGC | Racing and casino crossover | 2–24 hours |
| Betfred casino | UKGC | Owned shops, big slots library | 4–24 hours |
| Gala Bingo | UKGC | Bingo-first with casino tab | 2–24 hours |
| Betfair casino | UKGC | Exchange heritage | 1–24 hours |
| BoyleSports casino | UKGC + Irish | Irish-rooted, UK-facing | 4–24 hours |
| Virgin Games casino | UKGC | Virgin brand, monthly promos | 4–24 hours |
| Betway casino | UKGC + Malta | Sponsorship-heavy sportsbook | 2–24 hours |
| JackpotJoy casino | UKGC | Gamesys platform, bingo roots | 4–24 hours |
| Foxy Bingo | UKGC | Bingo-led, casino attached | 4–24 hours |
| Admiral casino | UKGC | Retail estate, slots focus | 4–24 hours |
| 32Red casino | UKGC | Microgaming heritage | 2–24 hours |
| 888 Casino | UKGC + Gibraltar | Own casino software | 2–24 hours |
| BetVictor casino | UKGC + Gibraltar | Sports-led, deep markets | 2–24 hours |
| PartyCasino | UKGC | Part of Entain group | 2–24 hours |
| Grosvenor Casinos | UKGC | Rank Group, retail casinos | 4–24 hours |
| Unibet casino | UKGC + Malta | Kindred group, RG tools | 2–24 hours |
| MrQ casino | UKGC | No wagering on free spins | 1–4 hours |
| PlayOJO casino | UKGC + Malta | No wagering, no max win caps | 1–4 hours |
| LeoVegas casino | UKGC + Malta | Mobile-first, MGM-owned | 1–24 hours |
| Casumo casino | UKGC + Malta | Gamified progression system | 2–24 hours |
| Videoslots | UKGC + Malta | 6,000+ slots, own battles | 2–24 hours |
| All British Casino | UKGC + Malta | UK-themed, no bonus restrictions | 2–24 hours |
| Kwiff casino | UKGC | Surprise odds mechanic | 4–24 hours |
| Midnite casino | UKGC | Esports and casino mix | 2–24 hours |
| BetMGM casino | UKGC | MGM brand, slots-heavy | 2–24 hours |
| Lottomart casino | UKGC | Lottery and casino hybrid | 4–24 hours |
| Pub Casino | UKGC + Malta | Small, curated library | 2–24 hours |
| Mr Vegas casino | UKGC + Malta | Fast payouts, big game count | 1–4 hours |
| Dream Vegas | UKGC + Malta | White Hat Gaming platform | 2–24 hours |
| NYSpins casino | UKGC + Malta | SuprPlay platform | 2–24 hours |
| Casino Kings | UKGC + Malta | UK-facing since 2016 | 2–24 hours |
| Genting Casino | UKGC | Retail and online crossover | 4–24 hours |
| Bet UK casino | UKGC | LeoVegas group brand | 2–24 hours |
| JackpotCity casino | Malta + Ontario | Long-running, Microgaming | 4–48 hours |
| SpinGenie casino | UKGC + Malta | Slingo and slots focus | 2–24 hours |
| Slingo casino | UKGC | Slingo originator | 2–24 hours |
| Amazon Slots | UKGC + Malta | Slots-only, simple layout | 2–24 hours |
| Rainbow Riches Casino | UKGC | Single-franchise slots site | 4–24 hours |
| Heart Bingo | UKGC | Bauer media tie-in | 4–24 hours |
| Sun Bingo | UKGC | News UK brand | 4–24 hours |
| Double Bubble Bingo | UKGC | Gamesys bingo network | 4–24 hours |
| Fabulous Bingo | UKGC | Bingo-first, casino tab | 4–24 hours |
| Monopoly Casino | UKGC | Hasbro-licensed theme | 2–24 hours |
| Gala Casino | UKGC | Entain-owned, retail link | 2–24 hours |
| NetBet casino | UKGC + Malta | Wide game library | 2–24 hours |
| 10bet casino | UKGC + Malta | Sports and casino combined | 2–24 hours |
| QuinnBet casino | UKGC + Irish | Irish family-owned | 4–24 hours |
| Betano casino | UKGC + Malta | Kaizen Gaming, football-led | 2–24 hours |
| LiveScore Bet | UKGC | LiveScore media integration | 2–24 hours |
| talkSPORT BET | UKGC | Radio brand tie-in | 2–24 hours |
| Tote casino | UKGC | Pool betting heritage | 2–24 hours |
| BetGoodwin casino | UKGC | Independent UK bookmaker | 4–24 hours |
| Smarkets casino | UKGC | Exchange operator | 2–24 hours |
| Betdaq casino | UKGC | Exchange and casino | 2–24 hours |
| Sportingbet casino | UKGC + Malta | Entain-owned | 2–24 hours |
| PricedUp casino | UKGC | Small UK operator | 4–24 hours |
| BetWright casino | UKGC | Niche UK brand | 4–24 hours |
| Prime Casino | UKGC + Malta | Slots and live dealer | 2–24 hours |
| The Pools casino | UKGC | Football pools heritage | 4–24 hours |
| 888 Sport | UKGC + Gibraltar | 888 group sportsbook | 2–24 hours |
| Party Poker | UKGC + Gibraltar | Poker and casino | 2–24 hours |
| Goldenbet casino | Curacao | Offshore-only, crypto-friendly | 24–72 hours |
| Mystake casino | Curacao | Offshore-only, crypto-friendly | 24–72 hours |
| Donbet casino | Curacao | Offshore-only, crypto-friendly | 24–72 hours |
| NineWin casino | Curacao | Offshore-only, crypto-friendly | 24–72 hours |
| Rainbet | Curacao | Offshore-only, crypto-first | 1–24 hours |
| Roobet casino | Curacao | Crypto-native, provably fair | 1–24 hours |
| Gamdom casino | Curacao | Crypto-native, level system | 1–24 hours |
| Fat Pirate | Curacao | Offshore-only, slots-led | 24–72 hours |
| 666 Casino | Curacao + Malta | White Hat platform | 24–48 hours |
| Magical Vegas casino | UKGC + Malta | Slots-heavy, UK-facing | 2–24 hours |
| Lucky Pants casino | Curacao | Offshore-only, slots-led | 24–72 hours |
| Parimatch casino | Curacao | Offshore-only, sports-led | 24–72 hours |
| Mega Riches | Curacao | Offshore-only, slots-led | 24–72 hours |
| Duelz casino | UKGC + Malta | SuprPlay, duel mechanic | 2–24 hours |
| Voodoo Dreams | UKGC + Malta | SuprPlay platform | 2–24 hours |
| Velobet casino | Curacao | Offshore-only, crypto-friendly | 24–72 hours |
| Ivy Casino | UKGC + Malta | Small curated library | 2–24 hours |
| 777 Casino | UKGC + Gibraltar | 888 group brand | 2–24 hours |
| Pink Casino | UKGC + Malta | Slots and live dealer | 2–24 hours |
| Kinghills casino | UKGC + Malta | Slots-led, UK support | 2–24 hours |
| Magic Red casino | UKGC + Malta | Slots-led, UK support | 2–24 hours |
| Dream Jackpot casino | UKGC + Malta | White Hat platform | 2–24 hours |
| Mr.Play casino | UKGC + Malta | Sports and casino | 2–24 hours |
| Hollywoodbets casino | UKGC + South Africa | African-rooted, UK entry | 4–24 hours |
| Lottoland casino | UKGC + Gibraltar | Lottery betting and casino | 2–24 hours |
| LottoGo casino | UKGC | Lottery and casino hybrid | 4–24 hours |
| Bwin casino | UKGC + Gibraltar | Entain-owned sportsbook | 2–24 hours |
| Betvictor casino | UKGC + Gibraltar | Independent UK bookmaker | 2–24 hours |
| Virgin casino | UKGC | Virgin brand, slots-led | 4–24 hours |
| Slots temple | UKGC | Free-play first, then real | 2–24 hours |
| LeoVegas casino | UKGC + Malta | Mobile-first operator | 1–24 hours |
That is a long table, and the pattern inside it is the point. The overwhelming majority of recognisable UK brands hold a UKGC licence, which means GamStop applies and they cannot take your deposit if you are registered. The genuinely non GamStop options are concentrated at the bottom, mostly Curacao-only, and they come with the trade-offs already described.
Game providers tell you something too. Pragmatic Play, NetEnt, Microgaming, Evolution, Hacksaw Gaming and Play'n GO all license their content to Curacao operators, but the RTP configuration may differ from the UK version. A slot running at 96.2% on a UKGC site can appear at 94.5% or lower on an offshore clone. Always check the in-game paytable, not the marketing page.
Which Operators Offer the Best Withdrawal Speeds?
Speed is the most reliable proxy for operational quality. MrQ and PlayOJO both process e-wallet withdrawals in under four hours on average, and Mr Vegas advertises a one-hour target for verified accounts. Among Curacao-only brands, crypto-native operators like Roobet and Gamdom settle in under an hour because blockchain confirmations do the work.
Traditional Curacao sites without crypto rails are slower, typically 24 to 72 hours, and often longer on a first withdrawal while KYC is completed. Budget three working days for a first cashout at any offshore brand you have not used before. If a site quotes "instant" without qualification, assume it means instant approval, not instant settlement.
One more number worth knowing. The UKGC requires operators to complete identity verification before a player can deposit, not just withdraw. Curacao operators generally allow deposit-first, verify-later. That is convenient until a withdrawal is held pending documents, which is the single most common complaint category in offshore casino disputes.
What Should You Check Before Depositing at a Curacao Casino?
Five checks take about ten minutes and eliminate most of the risk. First, find the licence number in the footer and verify it on the Curaçao Gaming Control Board's public register. Second, check whether the operator holds any second licence, particularly a UKGC, Malta or Gibraltar one, because that changes your complaint options entirely.
Third, read the withdrawal section of the terms, not the bonus section. Look specifically for maximum cashout caps, which are common at offshore brands and often set at 10x or 20x the deposit. Fourth, confirm which payment methods are available to UK players and whether card deposits are accepted, since that determines your chargeback fallback.
Fifth, test support before you deposit. Send a specific question about withdrawal limits and timeframes. A response that answers the actual question within a few hours is a reasonable signal. A copy-pasted reply that ignores the specifics is not.
- Licence number visible in footer and verifiable on the regulator's register
- Withdrawal caps stated clearly in the terms, not hidden in bonus conditions
- Card deposits accepted, giving a chargeback route of last resort
- Support responds to a specific question within 24 hours
- Game RTPs visible in the in-game paytable, matching published figures
How Do Bonus Terms Differ Between UKGC and Curacao Sites?
UKGC rules banned bonus wagering requirements above 10x on free spins and imposed strict caps on how long bonus funds can be tied up. Curacao operators face no such limits. Wagering requirements of 40x, 50x or even 60x remain common, and the contribution rates by game type are frequently punitive.
A worked comparison makes it concrete. A £100 bonus at 35x wagering requires £3,500 of play before withdrawal. At a 96% RTP slot, expected loss across that volume is roughly £140, which exceeds the bonus value. A UKGC-compliant 10x requirement on the same £100 needs £1,000 of play, with expected loss around £40. The maths is not subtle.
Maximum bet rules matter too. Offshore bonuses often cap qualifying bets at £5 per spin, and breaching the cap voids the bonus and any winnings from it. Read that clause twice. It is the most common reason players lose accumulated bonus balances at the withdrawal stage.
What Are the Realistic Risks of Playing Outside GamStop?
The main risk is not that the casino is fraudulent. Most established Curacao operators pay out. The risk is that when something goes wrong, your options are narrow. No ADR provider, no UKGC enforcement, no statutory compensation. Your leverage is a complaint to a regulator with limited reach and a public review trail that the operator may or may not care about.
Secondary risks include currency conversion fees, which typically run 2% to 3% on deposits and withdrawals, and slower KYC processes. Some offshore brands also apply dormancy fees after 6 to 12 months of inactivity, deducting a monthly percentage from your balance. UKGC-licensed operators are barred from that practice.
Then there is the self-exclusion question itself. If you registered with GamStop because you had a genuine problem, using a non GamStop site is a direct route back into it, and the offshore market's weaker safeguards make that easier to do without friction. That is worth sitting with before you deposit, not after.
Can You Self-Exclude at a Curacao Casino?
Yes, most offer a self-exclusion option, but it is operator-specific rather than national. Requesting exclusion at one Curacao site does nothing to stop you opening an account at another, which is the structural weakness of the whole offshore model. Some operators participate in multi-operator schemes, but coverage is patchy.
The practical workaround is to use blocking software at device level. Gamban and similar tools block thousands of gambling domains regardless of licence, and cost around £3 to £5 per month. Combine that with a bank-level block, which several UK banks now offer free of charge, and you have coverage that does not depend on any operator's cooperation.
Are Winnings from a Curacao Casino Taxable in the UK?
No. UK gambling winnings are not subject to income tax or capital gains tax, regardless of where the operator is licensed. HMRC treats gambling as a non-taxable activity for the player. The operator pays licensing fees and, where applicable, a UKGC levy, but that is not passed to you as a tax liability.
What can apply is currency conversion cost and any platform fee the operator charges on withdrawal. Those are commercial charges, not tax. If a site frames a deduction as a "tax" on your winnings, that is a red flag about how it operates, since no UK tax applies to gambling winnings.
How Do You Verify a Curacao Licence Is Genuine?
Go to the Curaçao Gaming Control Board's public register and search the licence number shown in the site footer. A genuine LOK licence will return the operator's legal entity name, the licence tier, and its validity dates. If the number returns nothing, or the entity name does not match the brand, treat it as unverified.
Legacy sub-licences are harder to check because they sit under a master licence holder rather than directly with the regulator. In those cases, look for the master licence number and the seal of the issuing body. If neither is present, and the only licence claim is a graphic with no number, you have your answer.
Responsible Gambling and Where to Get Help
Gambling in the UK is legal for anyone aged 18 or over. If you are considering a non GamStop site specifically to get around a self-exclusion, that is a signal worth acting on rather than ignoring. The schemes exist because they work for the people who use them.
The National Gambling Helpline is run by GamCare and is free, confidential, and available 24 hours a day on 0808 8020 133. GamCare also offers live chat and a forum. For structured support, the NHS National Problem Gambling Clinic in London and its regional equivalents accept self-referrals.
GamStop remains the single most effective UK self-exclusion tool, covering every UKGC-licensed operator. Registering blocks you for a minimum of 6 months, extendable to 5 years. If you have already registered and are looking for ways around it, the more useful step is a conversation with GamCare rather than a new casino account.
Other tools worth knowing. GAMSTOP registration is free and takes about 10 minutes. Gamban blocks gambling sites across all your devices for a monthly fee. Bank-level blocks are offered free by several UK banks and can be set from within your banking app in under 5 minutes. Used together, they cover the gap that a single operator's self-exclusion cannot.
The offshore market will keep existing because demand exists and enforcement across borders is slow. That does not mean the protections you have in the UK market are optional extras. They are difference between a regulated market and a grey one.
FAQ: Non GamStop Curacao Casinos
Is it legal for a UK player to use a Curacao casino?
Yes. UK law does not criminalise the player for gambling at an offshore-licensed site. The Gambling Act 2005 targets operators, not customers. What it means practically is that you have no UK regulatory protection if a dispute arises, and no recourse through the UKGC or an ADR provider.
Can a Curacao casino legally accept GamStop-registered players?
Yes, because GamStop is a UK scheme funded by UKGC-licensed operators. A brand with no UKGC licence has no obligation to query the database. That is the whole mechanism behind non GamStop sites, and it is a licensing gap rather than a loophole in UK law.
Do Curacao casinos pay out to UK bank accounts?
Most established ones do, typically via bank transfer, e-wallet or card refund. Settlement usually takes 24 to 72 hours, longer on a first withdrawal while KYC completes. Crypto-native operators settle in under an hour. Check the withdrawal page before depositing, since methods vary considerably between brands.
What happens if a Curacao casino refuses to pay?
You file a complaint with the Curaçao Gaming Control Board, which can impose conditions or revoke a licence but cannot compel a specific payout. If the operator holds a voluntary seal from eCOGRA or a similar body, mediation is faster and usually honoured. Card deposits give a chargeback route of last resort.
Which is safer, a UKGC or a Curacao licence?
The UKGC licence is materially stronger. It requires segregated player funds, mandatory contributions to research and treatment, published enforcement, and binding ADR for disputes. Curacao requires an annual fee and a complaint form. The trade-off is access versus protection, and it is not a close call.
Are winnings from offshore casinos taxed in the UK?
No. HMRC does not tax gambling winnings regardless of where the operator is licensed. Any deduction a site applies on withdrawal is a commercial fee or currency conversion cost, not tax. If a brand labels it as tax, that tells you something about how it operates.
How long does a Curacao casino have to respond to a complaint?
The Gaming Control Board publishes a stated response target, but it is not a binding deadline and enforcement is limited. In practice, players report acknowledgement within days and resolution within weeks, or sometimes never. Voluntary mediation bodies such as eCOGRA typically work to a 14 to 21 day turnaround.
The short version: Curacao-licensed, non GamStop casinos give UK players access that the regulated market blocks, and they take away protections that the regulated market guarantees. Verify the licence, read the withdrawal terms, keep card deposits as your fallback, and treat the absence of GamStop coverage as a reason for more caution rather than less. If a self-exclusion brought you here, the helpline on 0808 8020 133 is free and answered around the clock.